I bought this laptop in November around Black Friday and absolutely loved it, build quality is incredible. Wanted to buy it through Microsoft but their website is broken half the time and literally did not let me purchase the product, the cart wasn’t working. After trying for a few days I gave up and bought it through Amazon, luckily. A few weeks ago I opened the laptop to a blue screen. I tried automatic repair, recovery, restore points, format/reset to factory, nothing would work. Always kept getting the error that the there is a drive (ssd) issue. I called Microsoft for help, they tried to brush me off because I didn’t buy it directly through them, I explained I physically couldn’t since their website was broken. They arranged for me to go pick up a replacement laptop 100km away, thanks? I called Amazon and they were amazing, helped me return the device. I had high hopes for this device but was let down. I noticed a lot of reviews online with stories very similar to mine, hopefully they sort out their issues. PS: SSD is “up-gradable” M.2, but its an odd size, 2230, which isn’t sold anywhere, when standard is 2242.

Best laptop I never owned as a Sysadmin windows. Solid, beautiful and well made.
I just upgraded to Windows Pro.- awesome quality, feel so good
– trackpad and touch screen
– powerful processors and hardware
– solid AC and unique charging unit
– screen quality is incredible
– keyboard response (better than my Mac)
– temperature keep low on higher cpu
– speaker quality
– so nice to have a USB 3 (so useful can work with cable without having adapter.) And a USB C that can put a dual screen or docker!
– solide camera and Windows hello.
– the black finish is amazing.
– so More
– Windows home, had to update to Pro
– only 2 port (USB A and a USB C)
– the cost (but worth the price)

I recommend the laptop surface

**UPDATE** I will never purchase anything like this through amazon again! I was sent a defective item and I had to repackage the laptop, send it back via UPS which I don’t have any local to me, and they were unable to send me a new laptop because they were out of stock.
So in the end I did all the leg work and ended up with nothing, not even a replacement laptop!I ordered my Surface laptop through amazon because my payments were not accepted on the Microsoft store website.

THE GOOD: I received my laptop 2 days later. I was happy with the operation, setup and the aesthetics of the laptop. The touchscreen is very responsive.

THE BAD: After I got the laptop all set up and charged it for a few hours, I unplugged the AC adapter and the screen went black. It would not turn on, so I plugged it back in and it worked. Unplugged it again and the screen went black. Plugged it back in and started investigating online to see what the problem could be. Found out that this is a common problem with many laptops but usually after some usage not right out of the box. So I tried to find customer service contacts for Microsoft and couldn’t find any contact information. The only way to get in touch with a live person is to go through the virtual assistant and get the magic combination of words typed in so that they give you the option of speaking to a representative.
Then after going through troubleshooting we determined that the laptop was no good and we needed to do an exchange.

I am not impressed with the customer service. I have to ship the laptop to Microsoft and upon receiving it they will send me a new “unsealed” (???) laptop which will take 6-8 business days!!! This is a ridiculously long time to wait with no compensation.

I bought this mainly to be my dedicated personal/music recording laptop (I use another equipment for company work). It’s really powerful considering the price, size and weight (enough to play Divinity 2 over Steam, for example). Camera is impressively good and can compensate very well for poor lighting with very little noise. Sound is fair for overall use (I use an external Focusrite interface for music recording/editing). Now the cons:

1. Because I usually run it on power, only after a few months I realized this odd behavior of completely shutting down randomly when running on battery, even with battery full. Tried to fix it via software several times (Windows and Firmware updates, Factory Reset and Recovery from USB). Nothing worked. Seems like a hardware defect by the behavior and result of some online research so I returned it for replacement. Hope the new unit works.

2. The keyboard looks fragile. You can see its surface bending while you type. I wonder how long until I need to repair/replace it.

3. It would be nice if the touch screen could be flipped all the way back to work like a tablet.

4. The face recognition log in mechanism (I don’t recall how Microsoft calls it) is a little bit odd and I’m thinking about disabling it completely. Did some research and it appears it uses an infrared dedicated camera instead of the main “normal” camera so this would explain why it was recognizing me even with the regular camera covered. I never got to confirm this a 100{98880d97af0555a3a517c8aae666eeb64e7bd6d49cbbe05617dcb138f6e48200} but then I decided to test in a way where I wasn’t even in front of the screen and the thing would unlock sometimes! Since I use it only at home in these quarantine times, not a big deal, but I would NEVER leave this thing enabled if taking it outside.

Overall, assuming the replacement will solve the battery problem, I would see this laptop has a nice value for money on its tier.

Love this laptop. It runs quick and the keyboard is a dream to use – my biggest complaint with most laptops is the keyboard. More importantly, it runs smooth and boots up really fast. I’ve multitasked with no issues (nothing intense though – not really gamers). The touch screen is responsive.

The laptop really wins in looks- the colour is gorgeous. Love the metal, it feels as lovely as it looks. It opens quite easily as well, doesn’t lift off the table when using one hand.

Surface products are awesome, and well worth the money.